After the earthquake hit Dali, Yunnan, its customer drove it with full load of goods and materials for emergency assistance, and its brand dealers quickly launched the "three exemptions" service policy;
After the cruise ships collided in Qingdao sea area, the customer drove it for lift and rescue, and its dealer stayed at the scene for 24 hours to provide services;
In Heze, Shandong Province, a customer had an accident while driving it. Its service provider rushed to the scene at two o'clock in the morning for rescue ... It runs all over the world and has a common name, Foton Motor.
Since its incorporation 25 years ago, BAIC Foton has produced and sold more than 10 million vehicles of various types. Meanwhile, it has set up an intensive network of dealers and service providers throughout the country, enabling it to create the first "worry-free all the way”, "rescue arrival within 3 hours" and other service brands in the industry.
Building a Service Channel in the Earthquake-Stricken Area
On the evening of May 21, a 6.4-magnitude earthquake hit Yangbi, Dali, Yunnan, and was accompanied by several aftershocks. Faced with the sudden earthquake disaster, Foton Motor customers from many places in Yunnan took the initiative to participate in the transportation of disaster relief goods and materials, ensuring the supply of disaster relief goods and materials and people's livelihood goods and materials in the disaster areas at the first time.
At the same time, Auhawk Aumark made a quick response. Its employees carried out logistics services for rescue vehicles in the disaster areas, providing free rescue and maintenance for anti-seismic support vehicles. For Auhawk Aumark anti-seismic support vehicles in Yunnan, Auhawk Aumark gave 30 customers one free maintenance for their whole vehicles, and provided a free intelligent spot inspection for the anti-seismic support vehicles and a consolation goods regardless of vehicle brand. In addition, workers of Dali Dongsheng Service Station provided mobile services at the main routes of vehicles carrying disaster relief goods and materials. They provided free vehicle maintenance services, instant noodles, mineral water and other food services for vehicles carrying disaster relief goods and materials.
The home of Wang Canhong, a customer from Yunnan, is only more than 100 kilometers away from the disaster area. Although there was no disaster, the tremor in his home was obvious. On the morning of May 22, Mr. Wang saw the news that the disaster area needed material assistance in the local WeChat group of truck friends. He volunteered to drive his Auhawk super truck to take on the task of transporting spring beds to the disaster area. Mr. Wang introduced that there were more than 20 vehicles in the group. Over 10 vehicles had been driven away that morning, and other truck friends were to depart successively with a full truck of goods and materials. "We don’t send this lot of goods to the disaster area for money. Money is not everything!"
It is not the first time that Mr. Wang “goes for help with his truck". When the pandemic broke out in 2020, Mr. Wang was transporting vegetables along the Yunnan-Guiyang expressway. Owing to lockdown of the city for the pandemic, Mr. Wang didn't get off the expressway for more than a month. However, instead of complaining, he used his transportation advantage to drive to Guiyang, Ruili, Kunming and other places to help transport eggs, vegetables, fruits and other necessities, protecting people's livelihood. For more than a month, Mr. Wang ate and lived at the expressway. His life was very tough. However, when talking about that period of time, Mr. Wang was still very proud. "Although all the goods and materials that I carried were not pandemic goods and materials, I also sent life support to the local residents,” he said, “I still feel very proud in my heart!"
It is impossible for Mr. Wang to go to the front line of rescue in time without his two medium Auhawk trucks. Those two trucks were successively purchased at the end of last year. The reason why he loves this brand is that the light Auhawk truck he drove before was "comfortable to drive and safe to use".
Main Force of Sea Rescue
About 400 tons of oil spilled into the sea. After the accident occurred, the municipal government command post constantly coordinated related forces for emergency response and oil spill cleanup.
On May 16, Qingdao Binhai Hoisting Machinery Co., Ltd. received an urgent task, requesting to fully participate in the ship rescue mission. The company immediately dispatched eight cranes to Dawan Port Wharf for emergency rescue. Among them, a total of 5 Foton Loxa cranes, including 2 Loxa 55X5 wheeled cranes and 3 25Q5 truck cranes, participated in the rescue.
At the rescue site, under the unified command and dispatch, Foton Loxa cranes were mainly responsible for transporting relief goods and materials to the ships and lifting waste crude oil ashore. With its super strong hoisting capacity, safe and reliable stability, extremely superior controllability and adaptability of zero failure, Foton Loxa cranes closely cooperated with on-site rescue workers, ensuring the smooth implementation of this rescue mission.
As of May 25, the rescue work was still ongoing. For days, rescue vehicles have been working for 24 hours a day without a break. Foton Loxa also sent its dealers’ service personnel to keep an eye on the site conditions and provide assistance at any time.
According to a related leader from Qingdao Binhai Hoisting Machinery Co., Ltd., since 2015, the company has successively purchased 14 Foton Loxa vehicles. Foton Loxa cranes adopt Auman chassis independently researched and developed by Foton Motor, which is stable, reliable, flexible and convenient. Meanwhile, relying on professional automobile R&D technology, Foton Loxa cranes have driving comfort and intelligent operation, which provides a powerful guarantee for many rescue missions.
Rush Rescue at Two O'clock in the Morning
At 2 o'clock on the morning of May 18, Futian Ollin Heze Junteng Service Station received a call from a user.
"It is like this! I am driving my truck along an expressway with high temperature and speed limit, and the refrigerator does not refrigerate. The truck is carrying green Chinese onions, which will rot after a long time. Can you come to make a rescue? " On the other end of the phone, the customer's words were mixed with helplessness and anxiety.
The green channel is extremely demanding on timeliness. The customer said that he had signed a transportation contract with the goods owner. If this truck of green Chinese onions is broken, not only the freight will not be compensated, but also he will pay over CNY 40,000.
"Don't worry! You just need to wait at the place where you are, and we'll send someone right away. You will never lose money for this truck of goods. Just rest assured! " After learning the situation, workers of Heze Junteng Service Station quickly made a response. They preliminarily determined the fault points according to the customer’s description. Rescuers took the accessories and tools required, and then drove to the scene for rescue.
At that time, it was raining heavily outside the house. Under the condition of ensuring safety, rescuers rushed to the scene as fast as possible. It took less than an hour for a distance of more than 40 kilometers.
After arriving at the scene, rescuers immediately started maintenance. Because the fault points have been preliminarily grasped, the faults were eliminated in 20 minutes. They won time for the user, ensured the transportation timeliness and saved the loss of nearly CNY 40,000.
"Ollin 's service is really prompt, professional, efficient and enthusiastic. Buying an Ollin vehicle is really a right choice, and you can rest assured wherever you go!" Before leaving, the customer held the hands of the rescuers and kept saying.
Text by Journalist Li Qi
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