This policy elaborates how BAIC Group processes your personal information, but this policy may not cover all possible data processing scenarios. The information about the collection of specific data of products or services may be elaborated by BAIC Group in the special privacy notice or supplementary statement issued for specific products or services, or published in the notice provided at the time of data collection.We make this policy to help you understand the following:
Personal information refers to all kinds of information related to identified or identifiable natural persons recorded by electronic or other means, excluding anonymized information. We may collect your personal information when you use the products and services of BAIC Group or interact with us. Depending on the products and services you use and your interaction with us, specific types of data collected will also be different. You are not required to provide personal information to BAIC Group, but in some cases, if you choose not to provide it, BAIC Group may not be able to provide you with related products or services, or respond to or solve the problems you encounter. BAIC Group will only collect and use your personal information for the purposes stated in this statement. The personal information we may collect includes:
（1）Personal contact information. When you contact us, give us comments, suggestions or inquiries, participate in our online and offline activities, subscribe to marketing materials, etc., you may leave your contact information, including your name, company name, position, E-mail address, telephone number, etc.
（1）Device and network information. We will collect information related to devices when you use the products and services of BAIC Group, such as type of device, name or model of device, device identifier, type and version of operating system, browser type and version, screen resolution, language setting, IP address and network service provider, and other technical information that varies from product to product.
（2）Interaction record information. Such information (e.g., information request which you provide to us, including the inquiry information that you enter or the questions or information that you provide to get customer service support, and your communication records online or by phone, E-mail, and participating in online and offline activities) will be submitted to us directly by you when you use our website, products or services and interact with us.
（3）Log information. When you use the products and services of BAIC Group or view the content provided by BAIC Group, BAIC Group will automatically collect and store the necessary log information, such as each visit time of the service, page path visited, client IP address, and event information (e.g., error, crash, restart, upgrade).
When permitted by law, we will also obtain relevant data from public and commercial third parties or public sources. For example, we purchase statistical data from other companies to support our services.
BAIC Group may also collect and use non-identifiable data. Non-identifiable data refers to data that can not be used to determine personal identity. For example, BAIC Group will collect aggregated statistics data, such as website visits. BAIC Group collects this data for the purpose of learning how users use its websites, products and services. In this way, BAIC Group can improve its own services and meet the needs of customers in a better manner. BAIC Group may collect, use, process, transfer or disclose non-identifiable data for other purposes at its own discretion. We will try our best to isolate your personal information and non-identifiable data, and use them separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information.
We may use your personal information for the following purposes:
(1)Responding to your interactive requirements. When you visit our website, participate in online or offline activities, ask for changes or providing the information you have requested (e.g., marketing materials of products or services, white books, subscription to E-magazines), and contact us about any problems or product information (e.g., providing technical support, giving us opinions, suggestions and inquiries, etc.), we will use your information to respond to your interactive requirements.
(2)Recommending related content, products or services for you. With your consent, we send you information about products and services that you may be interested in, invite you to participate in the activities of BAIC Group (including promotional activities), market survey or satisfaction survey, or provide you with personalized content and services when you visit the website, apps and other online platforms.
If you don't want to receive such information, you can unsubscribe at any time according to SMS prompts or other methods provided by us.
• Troubleshooting the error if you choose to send us the details of the error.
• Protecting the safety of our products, services and customers or users, and implementing and improving our loss prevention and anti-fraud plans.
• Complying with and implementing applicable legal requirements, related industry standards or our policies.
To ensure the normal operation of the website, we sometimes store small data files called cookie on computers or mobile devices. Cookie is a plain text file that is stored on a computer or mobile device by a network server. The content of cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookie usually contains identifiers, website names, and some numbers and characters. With the help of cookie, websites can store data such as user preferences or goods in shopping baskets.
Internet ExplorerGoogle ChromeMozilla FirefoxSafariOpera
Besides cookies, we also use web beacons, pixel tags and other similar technologies on our website. For example, E-mails sent to you by BAIC Group may contain a click URL that links to the content of BAIC Group 's website. If you click on this link, BAIC Group will follow this click, helping us learn your product and service preferences and improve our customer services. Web beacon is usually a transparent image embedded in a website or E-mail. With the help of the pixel tags in an E-mail, we can know whether the E-mail is opened. If you don't want your activities to be tracked in this way, you can unsubscribe from the mailing list of BAIC Group at any time.
Generally, BAIC Group will not disclose your personal information, except for the following scenarios:
（1）In the case that some services are provided by authorized partners of BAIC Group, BAIC Group will share your personal information with such partners as stated in this policy. For example, if a partner is commissioned to handle the hotline, send E-mail and provide technical support on behalf of BAIC Group, we will ask the partner to only use your personal information to provide services to you on behalf of BAIC Group;
（2）We may disclose personal information among the affiliates of BAIC Group. We will only disclose your information within the affiliates of BAIC Group for specific, clear and lawful purposes, and only disclose the information necessary to provide services.
（3）BAIC Group may also disclose your personal information to related law enforcement organs or other government organs when required by applicable laws or in response to legal procedures. In some jurisdictions, if BAIC Group is involved in reconstruction, merger or bankruptcy and liquidation proceedings, your personal information may also be disclosed to the counterparty.
（4）BAIC Group will also disclose your data when there is a reasonable need, e.g., for the performance of a contract and for the reason that we believe that it is necessary and appropriate to disclose it to prevent physical damage or property loss or investigate possible or actual illegal acts.
You shall ensure that all personal information submitted is accurate and has no mistake. BAIC Group will try its best to maintain the accuracy and completeness of personal information and update such data in time.
When required by applicable laws, you may (1) have the right to consult and copy the specific personal information that we hold about you; (2) ask us to update or correct your inaccurate personal information; (3) refuse or restrict us to use your personal information; (4) ask us to delete your personal information; (5) ask us to explain the personal information handling rules. If you want to exercise related rights, please click here to give us online feedback. For security, you may need to provide a written request. If we have reasonable grounds to believe that your request is deceptive, impossible to implement or damage the privacy rights of others, we will refuse your handling request.
When required by applicable laws, when BAIC Group processes your personal information based on your consent, you also have the right to revoke your consent at any time. However, revocation of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent before revocation, nor will it affect our processing of your personal information based on other appropriate justifications.
BAIC Group attaches importance to the security of personal information. We adopt appropriate physical, administrative and technical safeguard measures to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption technology to ensure the confidentiality of data; we will use the protection mechanism to prevent data from malicious attacks; we will deploy an access control mechanism to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information. We will try our best to protect your personal information, but it shall be noted that no security measures can be flawless.
We will keep your personal information for the period required to achieve the purpose stated in this policy, unless it is required or permitted by law to extend the retention period. Because the storage period of data may be different based on different scenarios and products and services. The criteria that we use to determine the retention period include: the period required to retain personal information for completing the business purpose, including providing products and services, maintaining corresponding trading and business records, managing, controlling and improving the performance and quality of products and services, ensuring the safety of systems, products and services, responding to possible user queries or complaints, and locating problems, whether a user agrees to a longer retention period, and whether there any special requirements for data retention in laws, contracts, etc..
Our products, websites and services are mainly for adults. Children (minors under the age of 14) are not allowed to create their own user accounts without the consent of their parents or guardians. For the collection of children's personal information with their parents' consent, we will only use or disclose this data when permitted by law, expressly agreed by their parents or guardians or necessary to protect children. If BAIC Group finds that it has collected personal information of children without prior verifiable parental consent, it will try to delete related data as soon as possible.
To ensure a smooth browsing experience, you may receive content or network links from third parties outside BAIC Group and its partners (hereinafter referred to as "third parties"). BAIC Group has no control right over such third parties. You can choose whether to visit the links, contents, products and services provided by third parties.
BAIC Group is not able to control over the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please see the privacy protection policies of such third parties.
BAIC Group is a multi-national company, which means that your personal information collected by BAIC Group may be processed in a country / region where you use the products or services, other countries / regions where BAIC Group or its affiliates, subsidiaries or service providers, business partners have offices, or be visited from those countries. The data protection laws of these countries / regions may be different. In such cases, BAIC Group will take measures to ensure that the data collected by us are processed according to the requirements of this policy and applicable laws. When personal information including data subjects located in the European Union is transferred to countries or regions with the same level of data protection that are not recognized by the European Union, BAIC Group will use all kinds of legal mechanisms, such as signing the standard contract terms approved by the European Commission or requesting your consent for cross-border transfer of personal information, or implementing security measures such as data anonymity before cross-border data transfer. You can get a copy of the EU standard contract terms by clicking here. Personal information collected and processed in our operations in the People's Republic of China will be stored in the People's Republic of China.
If you have any privacy complaints or questions to contact the data protection officer of BAIC Group, please click here. Generally, we will reply within fifteen (15) working days. If you are not satisfied with our reply, especially you think our personal information processing behavior damages your lawful rights and interests, you can also make a complaint or report to the regulatory authorities such as network information, telecom, public security, and industry and commerce.
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